FAQ's
There is a possibility that you may get funding. The links below will give you more information.
a) You will get online access to the Learner Zone which has all the course materials for you to begin learning.
b) You keep the personal feedback given on all your assignments by your tutor which gives you an in-depth knowledge of your achievements.
c) You will get unlimited tutor support from your designated personal tutor.
d) When you have passed each unit, you will get a two page certificate from our registered body NCFE which will clearly show what you have achieved for each unit.
There are no hidden costs, you will not have to pay extra to receive your certificate, we have included that in the price of your course.
Feedback will be detailed and comprehensive in addition to giving you a guide to your strengths and weaknesses. Further reading may be suggested to bridge the gap in your knowledge in some cases making your understanding of the topic more robust.
We provide several different credit cards for you to choose as a method of payment. “Credit cards are the safest way to shop online. Credit cards use online security features like encryption and fraud monitoring to keep your accounts and personal information safe.” Author: Holly D Johnson
Just follow the simple payment procedure online. Once payment is received you will get access to the Learner Zone to begin your studies.
See our easy payment plan which makes applying for our courses affordable to everyone who wants to learn a new skill or gain a qualification.
We do not carry out credit checks on our payment plan on individual candidates before acceptance on our courses. We expect learners to choose a payment plan that suits their budget. See our easy payment plan in the links for more information.
All learners get 14 days cooling off period to decide whether this is the right course for them. If you decide to cancel within the 14 days send an email to ncfe@lifecharity.org.uk to get a full refund.
If you would like to cancel after the 14 days cooling off period please send us an email, each case will be handled individually. See our Payment Policy for more information.
We welcome learners that live outside the UK. Our course can be done completely online which makes it suitable for learners from another country.
In some cases there is a small charge for overseas learners. The amount is different in each country, we will contact you to let you know on a case by case basis so that you can decide whether this is the right course for you.
Throughout the duration of your course you get unlimited tutor support. You can contact your personal tutor via telephone call, email or chat. You can find the chat in the right hand bottom corner of the screen.
The courses we offer are fully accredited by our registered body NCFE which is widely recognised in the UK. All your assignments will be Internally Quality Assessed IQA and Externally quality Assured EQA by the registered body.
All learners get a year to complete their course. If you have not competed within the year, you will be able to get an extension to continue.
If your questions have not been answered above, please email ncfe@lifecharity.org.uk or send us a message in the chat.
If your question isn't answered above?
